General Return Policy

This Refund Policy applies to all stores operating on our platform. Individual vendors may set their own refund policies; however, those policies must meet or exceed the minimum standards outlined below.

1. Eligibility for Returns

You may request a return or refund if:

• The product was damaged in transit

• The product is defective or faulty

• The wrong item was received

• The product is expired upon delivery

• The order contains missing items

Requests must be submitted within 14 days of delivery unless otherwise stated by the vendor.

2. Non-Returnable Items

For health, safety, and hygiene reasons, the following items are generally non-refundable:

• Opened or used ingestible products (e.g., supplements)

• Products without original packaging

• Items damaged due to misuse or improper storage

Exceptions may apply if the item is defective or incorrectly supplied.

3. Change of Mind

Returns due to:

• Ordered by mistake

• Changed mind

Are only accepted if:

• The product is unopened, sealed, and in resalable condition

• The return request is made within the specified return window

Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise stated.

4. Adverse Reactions (Supplements & Wellness Products)

If you experience an adverse reaction:

• Discontinue use immediately

• Contact the vendor with product details (including batch/lot number if available)

• Supporting information may be requested

Refunds for adverse reactions are handled on a case-by-case basis.

5. Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

• Shipping fees are non-refundable unless the return is due to vendor error

6. Vendor-Specific Policies

Vendors may provide their own refund policies. In cases where a vendor policy differs:

• The vendor’s policy will apply

• However, it must comply with applicable consumer protection laws in the country of sale